MAXIMUM EFFICIENCY AND SECURITY WITH THE EPERI® REST PROTECTION PROXY FOR SERVICENOW

Data is the foundation of today's dynamic business world. But how can it be used both efficiently and securely? ServiceNow is used by many companies as a catalyst to maximize efficiency and increase effectiveness. The increasing need to optimize workflows has made the cloud service an indispensable application of the modern business landscape.
While the platform was once introduced as an IT service management (ITSM) tool, it has since evolved into a comprehensive and leading solution for process automation. With a wide range of features that streamline business processes, improve collaboration and optimize customer experience, ServiceNow is now a driving force for digital transformation in many companies.
The potential risks to sensitive data associated with the use of ServiceNow should be taken into account when introducing and using the cloud-based application. Given the large number of users, interfaces and data, it quickly becomes clear why additional security measures such as encryption are essential for the web application.
Ultimately, it's equally about protecting sensitive data from unauthorized access and providing users with the best possible user experience, whether you're an IT help desk professional or an end user.

THE BENEFITS OF SERVICENOW FOR BUSINESSE

• Efficient process automation: ServiceNow enables companies to automate manual and time-consuming processes. This creates space for employees to save valuable time and focus their energies on strategic tasks.
• Better collaboration: The platform creates an environment that supports and promotes collaboration across departmental boundaries. It serves as a central point of contact for communication and joint work. This makes it easier to exchange information and solve problems more quickly.
• Optimized customer experience: By using ServiceNow, companies can improve their customer service by handling requests and problems more efficiently. This helps to increase customer satisfaction and build long-term business relationships. Decision-making: ServiceNow provides comprehensive insights into company data that can help make informed decisions. Dashboards and reports provide real-time information on key metrics and performance indicators.
• Scalability and flexibility: As a cloud-based solution, ServiceNow enables companies to scale their resources as required. This feature proves to be particularly advantageous in phases of growth or change.

RISKS FOR PERSONAL DATA

Using a cloud platform such as ServiceNow requires careful consideration of compliance with data protection regulations and compliance requirements. Companies must ensure that the processing of sensitive data complies with the applicable regulations.
The risk of data loss due to technical failures, security breaches or human error is always present when data is stored in the cloud. Hackers can also attempt to access sensitive data at any time. Companies must implement robust security measures to prevent unauthorized access. Solid data encryption prevents data in plain text from falling into the wrong hands.

THE IMPORTANCE OF ADDITIONAL SECURITY MEASURES - THE EPERI® REST PROTECTION PROXY

Despite the native security functions of ServiceNow, it is sensible and advisable to use additional security measures such as encryption when using the application in order to adequately protect sensitive data. Strong encryption protects data from unauthorized access because it ensures that even in the event of a data leak, the stolen information remains unreadable to third parties and is therefore worthless. With the eperi® REST Protection Proxy, the new encryption service from eperi®, business-critical data can be protected without restricting the use of ServiceNow. Data from many business areas such as facility management, human resources, customer service, legal and finance can be encrypted/tokenized based on individually defined rules. Sensitive data in various file formats can be used without hesitation during work processes, which utilizes the full range of ServiceNow's application possibilities.

Conclusion:

ServiceNow undoubtedly makes a major contribution to helping companies optimize their internal processes and achieve their business goals. However, the cloud-based nature of the platform also brings with it security risks that need to be carefully addressed. By carefully weighing up the benefits and risks and implementing appropriate security measures, companies can maximize the potential of ServiceNow while protecting the integrity of their sensitive data.